Frequently Asked Questions
Quick answers about our original Arabian perfumes, Ghana delivery, and payment methods.
Are all your perfumes 100% original?
Yes, absolutely. Lebenes Mall is a premier authentic fragrance merchant in Ghana. We import all our perfumes directly from authorized brand distributors in the UAE (Lattafa, Fragrance World, Rave, EMPER) and France. Every bottle comes factory-sealed with batch serial numbers that you can verify.
How fast is delivery within Accra?
We offer same-day dispatch for orders confirmed before 2:00 PM GMT across Greater Accra (East Legon, Osu, Spintex, Tema, Lapaz, Madina, Dansoman, Cantonments, Achimota). Standard Accra delivery takes 24 hours. The standard fee is GH₵ 35, express is GH₵ 55, and orders over GH₵ 600 enjoy FREE delivery!
Do you deliver outside Accra to other regions in Ghana?
Yes! We ship to Kumasi, Takoradi, Sunyani, Tamale, Cape Coast, Koforidua, and other cities via reliable courier and VIP bus parcel stations. Delivery typically arrives within 24 to 48 hours for a flat fee of GH₵ 60.
What payment options do you support?
We support all major Ghanaian payment options: MTN Mobile Money (MoMo), Telecel Cash, AT Money, Debit/Credit Cards, and Cash on Delivery for customers in Greater Accra.
Can I order directly on WhatsApp?
Yes! You can click the WhatsApp button on any perfume or in your cart to send your order details directly to our customer care desk at +233 24 043 7692. We will immediately confirm item availability and dispatch your parcel.
How long do Arabian perfumes like Lattafa and Fragrance World last?
Middle Eastern Eau de Parfum fragrances are formulated with high oil concentrations (20-25% perfume oil). High-performing scents like Lattafa Khamrah, Fragrance World Barakkat 540, and Rave Now consistently deliver 10 to 14+ hours on skin and up to 48 hours on clothing.
What is your return or exchange policy?
We accept returns or exchanges within 7 days of delivery provided the perfume remains unopened in its original, sealed cellophane wrapping. If you receive a damaged bottle, we replace it immediately at no cost to you.
Still have questions?
Our Ghana fragrance concierge is ready to assist you on WhatsApp with scent recommendations and delivery times.
Chat on WhatsApp (+233 24 043 7692)