Returns & Authenticity Guarantee

1. Authenticity Guarantee

Lebenes Mall exclusively supplies 100% genuine Middle Eastern, European, and American fragrances. We do not sell decants, watered-down testers, or counterfeit replicas. Every bottle is dispatched in manufacturer packaging with authentic batch serial numbers that you can verify online or directly with the brand.

2. 7-Day Exchange Policy

If you ordered the wrong scent or change your mind, we gladly accept unopened returns and exchanges within 7 days of delivery.

• Item must be unused and in original, unopened cellophane wrapper.
• Item must include all packaging, caps, and any free gifts (e.g. deodorant spray).
• Delivery fees for customer-requested exchanges are covered by the buyer.

3. Damaged or Defective Items

In the unlikely event that a bottle leaks or suffers damage during transit, please photograph the parcel and notify us within 24 hours of receipt via WhatsApp at +233 24 043 7692. We will arrange an immediate replacement or full refund with zero delivery cost.